The health and wellbeing of our residents, associates, and all who visit our communities are our highest priority. With the COVID-19 pandemic continuing to evolve, we have implemented the following operational changes and will continue to update these procedures based on recommendations from the U.S. Centers for Disease Control and Prevention (CDC), government officials, public health authorities, and medical professionals.
To minimize risk and increase the safety for residents and associates, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and bloodborne pathogens. We have enhanced our already vigorous health and sanitation procedures by implementing additional measures to provide a healthy environment.
These measures include:
Effective Monday, June 29, 2020 Mayor Quinton Lucas required face masks to be worn indoors in Kansas City places of public accommodation. All residents are asked to comply with these regulations when inside the common areas of our communities.
It is our intention to keep amenity spaces open for use as long as such use remains consistent with City regulations. It is our commitment to do everything in our power to maintain as safe an environment as possible within our communities. To aid in this effort, we have combined our onsite cleaning staff with that of a 3rd party team. The 3rd party cleaning team will continue on property, following the closure of our amenity spaces, to fog cloth furnishings and sanitize high-touch surfaces. They do require that the areas be cleared for this effort to be completed. Therefore, we ask residents to please continue to pay special attention to the time in which you occupy all amenity spaces. Additionally, residents are required to fill out a brief questionnaire and have their temperatures taken on weekends at the entry point of our exterior amenity spaces. Those with temperatures above 100.4 degrees will not be allowed access to the amenity space.
The leasing office is open but is observing social distancing recommendations from the CDC. We encourage residents to contact the leasing and management team via phone, email, or through the resident portal. If an in-person meeting is desired, residents are required to schedule an appointment in advance. This will allow staff to make sure a space is available that allows for proper social distancing.
In accordance with CDC guidance, we have taken a number of steps to protect our residents’ and associates’ health and well-being, including:
In addition, we have limited in-person tours to no more than two people and are requiring them to complete a health questionnaire and temperature screening prior to touring our communities.
Our maintenance team is responding to emergency and routine maintenance requests. Residents can submit their maintenance requests through the resident portal. When arriving at a resident’s apartment to perform maintenance, our associate will ask three questions before entering the apartment:
Our maintenance team will wear a mask, gloves, and shoe coverings while inside a resident’s apartment performing maintenance. The maintenance team is required to practice social distancing by standing at least six feet away from all residents while performing maintenance in an apartment.
Protect yourself. We encourage you to follow the CDC Guidelines on health and hygiene. In particular, wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer that is at least 60% alcohol. Avoid close contact with sick people. Avoid touching your eyes, nose, and mouth. Stay home if you are sick. Avoid shaking hands and cover your mouth and nose when you cough or sneeze. Practice social distancing and keep at least 6 feet of space between you and other people.
Be considerate of others. Do not risk getting your friends and neighbors sick. While in common areas, please practice appropriate social distancing by keeping at least six feet between yourself and others. Wear a face mask to help prevent the spread of droplets when you sneeze, cough, or speak. If you or a member of your household is experiencing symptoms of illness, or are awaiting test results, please do not enter common areas and amenity spaces.
Let us know about quarantine situations. If you choose to self-quarantine because you are experiencing symptoms, or are diagnosed with COVID-19, please notify us immediately. We will be supportive in this situation, take the necessary preventive steps, and respect the privacy of your medical information. While it is not required by City or Health Department regulations that you inform us if you’re self-quarantining or have tested positive, we encourage you to so. Our team is available to help facilitate your daily activities in this situation and will not only ensure your comfort but help us protect the community as a whole.
We have been in close communication with the Kansas City Health Department and will continue to follow their guidance as to best practices regarding health-privacy information and precautionary measures. For the duration of the COVID-19 pandemic, you should err on the side of caution in your interactions with others. Practice mask-wearing, social distancing, and take any cleaning and disinfecting measures that you think are necessary to protect your health. Click here for the CDC Website on cleaning and disinfecting your home
Use the resident portal. We have a resident portal through which you can enter maintenance requests, pay rent, and renew your lease. The resident portal is also an effective way to remotely communicate your needs with the staff members of your community. We highly recommend you use the resident portal for all your needs, especially paying rent, to limit in-person interactions with other people.
Stay informed. For the most up-to-date information on COVID-19, please visit the CDC Website.
Please do not hesitate to contact the property management team if you have any questions or concerns. We will continue to monitor this situation closely to ensure we follow the recommended measures that promote a healthy environment for all.